Niel Health Services logoNiel Health ServicesPTY LTD · NDIS SERVICES
Referrals

Partner With Us
To Make A Difference

Strong partnerships create better outcomes.

Whether you're a hospital, Support Coordinator, allied health professional, Local Area Coordinator, family member or participant, we welcome referrals and work collaboratively to ensure every individual receives compassionate, person-centred support.

Together, we can help people achieve their goals with confidence, dignity and independence.

Make A Referral Contact Our Team
A NIEL Health Services support worker in an emerald polo with gold trim and the Niel logo sits with a young boy in a wheelchair and his parents during a warm consultation in a bright Australian home.
Who Can Refer?

Everyone Is Welcome To Refer

We believe accessing quality support should be straightforward. Whether you're referring yourself, a family member or a participant you support professionally, our team is here to make the process simple, responsive and collaborative.

Participants

Looking for personalised supports? We're here to help.

Families & Carers

Helping someone you care about? We'll support you every step of the way.

Hospitals

Working on a safe discharge? Let's plan together.

Support Coordinators

Looking for a trusted provider? We'd love to collaborate.

Allied Health Professionals

Working together creates better participant outcomes.

Community Organisations

Let's strengthen our communities together.

Our Referral Process

Simple. Transparent. Responsive.

We've designed our referral process to be straightforward, ensuring participants receive timely support while keeping referral partners informed every step of the way.

A support coordinator reviews a referral document at a table with a young woman with disability and her support person in a bright Australian office

  1. Step 1

    Receive Your Referral

    Your referral reaches our intake team the moment it's submitted.

  2. Step 2

    Contact Participant Within 1 Business Day

    A real person makes contact — promptly and respectfully.

  3. Step 3

    Arrange Initial Conversation

    A warm, unhurried conversation about goals and preferences.

  4. Step 4

    Develop Personalised Supports

    We design supports around the person, not the paperwork.

  5. Step 5

    Services Begin

    Support starts, with communication kept open throughout.

Keeping communication open from referral to ongoing support.

Why Professionals Refer To Niel

A Trusted Partner In Participant Care

Responsive Communication

You hear from a real person quickly — and stay informed.

Collaborative Approach

We work alongside referrers, families and treating teams.

Person-Centred Planning

Supports shaped around goals, strengths and choice.

Reliable Service Delivery

Consistent teams who turn up and follow through.

Professional Standards

Trained, screened staff and rigorous quality practices.

Culturally Responsive Care

Support that honours culture, language and identity.

Referral Form

Begin The Referral

Fields marked with a gold asterisk are required. Your information is handled with care and confidentiality.

Participant details
Referrer details
Support required
Preferred contact method
Our Referral Promise

Every Referral
Matters.

Every referral represents a person, a family and a future.

We understand the responsibility that comes with being trusted to provide support, and we are committed to responding with professionalism, compassion and timely communication every step of the way.

Whether a referral comes from a participant, family member, hospital, Support Coordinator or healthcare professional, every individual receives the same level of respect, dignity and personalised care.

Responsive Communication

We acknowledge referrals promptly and keep referrers informed throughout the onboarding process.

Person-Centred Planning

Every participant receives an individualised approach based on their goals, strengths and preferences.

Collaborative Partnerships

We work closely with families, hospitals, allied health professionals and Support Coordinators to achieve the best possible outcomes.

Excellence In Every Interaction

Professionalism, respect and compassion guide every conversation and every decision we make.

"A referral is the beginning of someone's next chapter. We treat every journey with the care it deserves."
Begin Someone's Journey Contact Our Team
Frequently Asked Questions

Everything You Need
To Know

We understand that referring a participant is an important decision. Here are answers to some of the questions we are most frequently asked.

Partner With Us

Let's Work Together
To Make A Difference

Every referral is more than paperwork. It's the beginning of someone's next chapter.

Submit A Referral Speak With Our Team