Your Privacy
Matters
Protecting your personal information is an important part of the trust you place in us.
Niel Health Services is committed to handling personal information respectfully, securely and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and relevant NDIS requirements.
Respecting Your Information
Privacy is about more than protecting information — it's about respecting people. We only collect information that helps us provide safe, high-quality supports and meet our legal obligations, and we treat it with the same care, dignity and respect that guide every aspect of The NIEL Way.
Confidentiality
Your information stays private and is only shared with your consent or where the law requires it.
Security
Records are held in secure systems with layered physical, digital and administrative safeguards.
Transparency
We explain what we collect, why we collect it and how long we keep it — in plain language.
Accountability
We take responsibility for the information in our care and answer every privacy question openly.
Information We May Collect
We collect only what is necessary to deliver safe, person-centred support.
Personal Details
- Name
- Address
- Date of birth
- Contact information
- Emergency contacts
NDIS Information
- NDIS number
- Support plans
- Goals
- Funding information
Health Information
- Relevant medical information
- Allied health reports
- Risk information
- Support requirements
Website Information
- Cookies
- Analytics
- Website usage
- Contact form submissions
Why We Collect Information
Protecting Your Information
We use appropriate physical, electronic and administrative safeguards to protect personal information from unauthorised access, loss, misuse or disclosure.
Our staff receive training in privacy, confidentiality and information security.
Secure systems
Protected digital records
Controlled access
Staff training
You Have The Right To
Access your information
Request corrections
Ask questions
Withdraw consent where appropriate
Make a privacy complaint
Receive information in an accessible format
If you have concerns about how your personal information has been handled, please contact our Privacy Officer. If you're not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC).
We're Here To Help
If you have any questions about this Privacy Policy or how your information is managed, our team will be happy to assist.
Privacy Officer
- privacy@nielhealthservices.com.au
- 0474 152 262
- Privacy Officer, Niel Health Services Pty Ltd
Melbourne, Victoria
August 2026
August 2027