Answers,
Guidance &
Support
Whether you're new to the NDIS, exploring our services or looking for guidance, our Knowledge Centre is here to provide clear, practical information to help you make informed decisions with confidence.
New To The NDIS?
Starting your NDIS journey can feel overwhelming, but you don't have to do it alone. Here are answers to some of the questions we hear most often.
The National Disability Insurance Scheme (NDIS) provides funding to eligible Australians with permanent and significant disability, helping them access the supports and services they need to achieve their goals and participate fully in everyday life.
Eligibility depends on factors such as age, residency and disability-related requirements. If you're unsure, our team can help you understand the process and point you in the right direction.
If you're new to the NDIS, we can guide you through the next steps, explain your plan and help you understand the supports available to you.
No. You can contact us directly, ask a family member to assist or be referred by a healthcare professional or Support Coordinator.
Understanding
Our Supports
Niel Health Services provides Support Coordination (Level 1 & Level 2), Assistance with Daily Life, Supported Independent Living (SIL), Short-Term Accommodation (STA) & Respite, Individualised Living Options (ILO), Community Participation and Transport.
Yes. Many participants receive a combination of supports tailored to their goals and NDIS plan.
Every participant is different. We take time to understand your goals, preferences and lifestyle before developing a personalised approach.
Absolutely. As your goals and circumstances change, we review and adjust your supports with you.
Making A Referral
Participants, family members, carers, hospitals, Support Coordinators, Local Area Coordinators (LACs), allied health professionals, GPs and community organisations.
You can complete our online referral form, email us or contact our team directly.
We aim to acknowledge referrals promptly and contact participants as soon as possible to discuss the next steps.
We'll review the information, contact the participant (or referrer where appropriate), discuss support needs and begin planning personalised services.
Careers &
Opportunities
Visit our Careers page to view current opportunities or submit an Expression of Interest.
We value compassion, professionalism, integrity, teamwork and a commitment to person-centred care.
Yes. We support ongoing professional development, mentoring and continuous learning.
Your Rights
Matter
Visit our Your Voice Matters page or contact us directly. We welcome feedback and handle complaints fairly, respectfully and confidentially.
No. You have the right to raise concerns without fear of disadvantage.
We manage personal information in accordance with Australian privacy legislation and our Privacy Policy.
Yes. Participants are welcome to involve a family member, friend, advocate or other support person.
Information
At Your Fingertips
Participant Handbook
Everything you need to know about working with us, your rights and what to expect.
Learn MoreReferral Form
A simple online form for participants, families and professionals making a referral.
Learn MoreThe NIEL Way
Our philosophy of care — Nurture, Inspire, Empower and Lead — explained in detail.
Learn MoreService Agreements
How our agreements work, what they cover and how we keep them clear and fair.
Learn MoreEmergency Contacts
Important numbers and after-hours guidance if you need urgent assistance.
Learn MoreNDIS Resources
Trusted external information about plans, funding and participant supports.
Learn MoreCan't Find
What You're Looking For?
Our friendly team is always happy to answer your questions, explain your options and guide you towards the support that's right for you.
No question is too small.
0474 152 262