Accessible
For Everyone
At Niel Health Services, we believe everyone should be able to access information, services and support with confidence.
We're committed to creating an inclusive experience for participants, families, carers, referral partners and visitors by continually improving the accessibility of both our services and our website.
Inclusion Is At The Heart Of What We Do
Accessibility is more than compliance. It is about ensuring every person can participate fully, communicate confidently and receive information in a way that works for them. We strive to remove barriers and create welcoming experiences for everyone who interacts with Niel Health Services.
Respect Every Individual
Every person is met with dignity, patience and genuine regard for how they prefer to communicate.
Remove Barriers
We look for the things that get in the way — physical, digital or communication — and work to remove them.
Communicate Clearly
Plain English, clear structure and no jargon, so information is easy to understand the first time.
Continuously Improve
We review, listen and refine — accessibility is never finished, and feedback always shapes what comes next.
Designed With Accessibility In Mind
We've designed our website to be easy to navigate and compatible with a wide range of devices and assistive technologies. Where possible, we aim to align with recognised accessibility best practices.
Information Your Way
If you need information in a different format, we're happy to help. We can provide information in ways that better suit your communication needs where reasonably practicable.
Easy Read
Simplified documents with supporting images to make key information easier to follow.
Interpreter Support
Language and Auslan interpreting arranged where reasonably practicable.
Large Print
Documents provided in larger type for comfortable reading.
Digital Documents
Screen-reader friendly files you can open on any device.
Support Person Welcome
Family, carers, guardians and advocates are always welcome in our conversations.
Phone Assistance
Prefer to talk it through? Our team will walk you through anything you need.
Always Learning.
Always Improving.
Accessibility is an ongoing journey. We regularly review our website, resources and communication methods to identify opportunities for improvement — and we welcome feedback from our community.
Share Your Feedback"Inclusion begins when everyone can participate with confidence."
The NIEL Way
We're Here To Help
If you experience difficulty accessing information on our website or require information in another format, please let us know. We'll do our best to provide the support you need.